Verification Script
Verification Revised 07.11.24
Call Genie (407) 327-9008 Account # 202894 Activate Recording #2
Ok, great, let’s get started. Today’s date is ___. Hello Mr./Mrs. __________. My name is _________ with the confirmation department for Preferred Guest Resorts and I am online to confirm your shipping and billing information. For consumer protection and quality assurance purposes this call will be recorded.
Now our reservation system shows your first name is spelled _____ and Last name is spelled____ Is that correct? Now this special promotional vacation is designed for Gainfully employed or Retired Married or Cohabitating couples 28 years of age or older living in same household. Unemployed individuals or full-time students are not eligible for this offer. To confirm you meet the age qualification, please just state year you were born (1996 or earlier).
• Are you married, single or co-habitating? (get response from customer) And can I please get the name of your spouse/cohab/partner.
• And to confirm, you do have a combined annual household income of at least $50,000, correct (get response from customer)
Confirm /email address / mb phone number/ 2nd number / street address
Now Your package includes: (READ ONLY THOSE THAT APPLY TO PACKAGE)
- - One 4 Day / 3 Night Domestic Trip to Any Destination In Our Network
- - One 5 Day / 4 Night International All-Inclusive Trip to Any Destination In Our Network
- - One 7- Night FREE STYLE Vacation
- - (Bonus – Any Cruise Located Within Our Network Ranging From 2-7 Nights.
If for some reason you do not qualify for any of the promotional vacations at the time of travel, you must travel with someone who does, or you may choose to substitute one of your trips with an additional Free-Style Vacation.
We ask that you confirm your travel date for your promotional stay 60 days in advance by clicking on the “RESERVATION REQUEST” link located within your purchase confirmation email. FREESTYLE Vacations are available 30 Days or less from arrival. You may also call the Reservation department for assistance booking your dates.
Today the promotional price for All ____ nights of vacation Fun is only $__________.
Please be advised that while most resort and hotel accommodations in the US are good for up to 4 people, some destinations only accommodate up to 2 guests with no additional charge. In addition, while most Domestic promotional trips do accommodate up to 4 Days/3 Nights, some locations only offer a 3 Day/2 Night stay. Your room nights are now pre-paid. When you travel, you will only be responsible for incidentals such as room service and resort amenities fees which may include parking and internet access. When you secure your dates, a hotel tax and arrival guarantee will be collected which ranges from $7 to $15 per person per night depending on the destination you choose. International All-Inclusive Resorts are an additional $15 -$29 per person per day which includes all food and drinks including alcoholic beverages, non-motorized water sports, taxes and shuttle transportation to the resort from the airport. (IF PACKAGE INCLUDES CRUISE) -Should you choose to take the cruise portion of your vacation, you will be responsible for your cruise line service fees which will start at $145 per person depending on the length and type of cruise you chose to take. You understand that you are eligible for the promotional vacations in exchange for 90 to 120 minutes of your time and participation in a group resort survey and informational vacation sales presentation by your host resort. All adults must attend with you, including your spouse or significant other. FREESTYLE Trips do not require onsite participation in a resort tour during your stay.
I see you are using your Credit Card today.
• You are the authorized user or the account holder, CORRECT?
• You’re authorizing the charge of $___________ to be applied today___, CORRECT? Your card approved $______and will appear as a charge from Preferred Guest Resorts on your next billing statement. Great; please take down this essential information. First, your confirmation # is (thread). Next, I want to make sure that you did write down our customer service number, which is 800-656-2780, they are open 10:00am-6:00pm (est) Monday-Friday. You will receive your purchase confirmation via email within the next 24 hours. If for some reason you do not receive it, please call our customer service department.
Do you have any questions? Ok, we’re all finished!! On behalf of myself & Preferred Guest Resorts, we “Thank You” for choosing us; enjoy Your Vacation & have a pleasant afternoon/evening